How We Handle Your Information.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). In this policy, “we”, “us” and “our” mean Quantum Designs & Solutions.

1. Information we collect

We only collect information we need to respond to you and provide our services. This may include:

• Contact details — your name, phone number, email address, suburb and business name.
• Enquiry details — what you tell us in a contact form, email, phone call or message.
• Service information — details about your devices, network, accounts, software and website that we need in order to do the work you have asked for.
• Billing information — details needed to issue quotes and invoices and record payments.
• Website usage data — pages visited, approximate location, device and browser type, collected through cookies and analytics.

2. How we collect it

We collect information directly from you when you submit a form on this website, call, email or message us, or engage us to carry out work. Website usage data is collected automatically when you browse the site.

3. Why we collect and use it

• To respond to your enquiry and provide quotes.
• To deliver, support and invoice our IT, phone, cloud and website services.
• To contact you about work in progress, appointments and your account.
• To understand how our website is used and improve it.
• To meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not send marketing emails unless you have asked to receive them. You can opt out at any time.

4. Information we access while working for you

When we repair a computer, manage your systems, migrate email or build a website, we may have access to data stored on your devices and accounts, which can include information about your own customers or staff. We access this only as far as needed to complete the work, keep it confidential, and do not copy or keep it beyond what the job requires or what you have agreed to, such as a backup you asked us to make.

5. Cookies and analytics

This website uses Google Analytics and Google Tag Manager to measure visits and enquiries. These tools use cookies and similar technologies and collect information such as pages viewed and approximate location. They do not tell us your name. You can block cookies in your browser settings or use Google’s Analytics opt-out browser add-on. The site also loads fonts from Google Fonts.

6. Who we share information with

We share personal information only where needed to run our business and deliver services to you, including with:

• Technology providers we use to deliver your services, such as Microsoft, Google, domain registrars, hosting providers and phone system providers.
• Providers of our own business tools, such as email, accounting and analytics.
• Professional advisers, or authorities where the law requires it.

Some of these providers store data outside Australia. Where that happens, we take reasonable steps to choose reputable providers with appropriate security and privacy protections.

7. How we protect it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including multi-factor authentication on our business accounts, encrypted devices and connections, and limiting access to people who need it. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. If a data breach occurs that is likely to cause serious harm, we will notify affected people and take steps to contain it.

8. How long we keep it

We keep personal information for as long as needed to provide our services and meet legal, tax and record-keeping requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it.

9. Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below and we will respond within a reasonable time. We may need to confirm your identity first.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

12. Contact us

Quantum Designs & Solutions
Narre Warren, Victoria, Australia
Phone: 0421 163 823
Email: info@quantumdesigns.com.au